Shipping & Returns
Orders containing custom (personalized) items may take an additional 3-5 business days to ship.
Shipping days do not include Saturdays, Sundays, and public holidays.
Shipping times within Canada
Standard (Ground) Shipping:
Ships in 1 - 3 business days.
Delivery within 3 - 5 business days.
Expedited Shipping:
Ships in 1 - 2 business days.
Delivery within 2 - 3 business days.
Do you ship internationally?
At this time, we do not ship outside of Canada.
Order Cancellations
All orders can be canceled before they are shipped. However, custom/personalized orders cannot be canceled after your order is received. This is because we commence with the design immediately after it is received.
Returns
If you wish to return an item for a refund, you must pay for return shipping. We recommend purchasing insurance, delivery signature, and parcel tracking options. All returns must be sent to our location.
In accordance with our policy, we would accept returns within 30 days from the date of receiving the product, for any unused items. Items must be in the same condition as was received and must be in their original packaging and in sellable condition. If the product that was received is broken or defective upon delivery, we will send a free replacement. Once we receive your return, we will provide you with an exchange or a refund to your original method of payment.
Custom and/or personalized orders cannot be returned.
Exchanges
If you find that you want a different design, you can exchanged it if the product is unused and in its original packaging. Customers, however, will be required to pay for all shipping costs arising from the exchange.
Refunds
A restocking fee of 20% will apply on all returns. Any shipping costs paid are non-refundable. We will then refund the remaining amount (less any shipping costs) to your original method of payment.
These fees are applied to all refunds and cannot be waived. Refunds are processed within 7-10 business days of receiving your item. You will get an email once the refund is processed.
How to Return
Please send us a message using the Contact Us form. Please state the reason for the return and include your name and order number. Return instructions will then be sent by us via e-mail.